Over 800 stores in 39 countries (470 stores in Australia), mostly franchises. Previously owned and run by senior members of the Hillsong Church in Australia, who are still involved in the running of the company. Acquired by Retail Food Group in Oct 2014.
|Gloria Jean's Coffees International Pty Ltd||AUS||website|
| Retail Food Group Ltd
owns 100% of Gloria Jean's Coffees International Pty Ltd
|Gloria Jean's Coffees International Pty Ltd|
In 2009 Mercy Ministries admitted it had engaged in false, misleading and deceptive conduct by wrongly claiming their residential care programs were free and included support from psychologists, dietitians, general practitioners and counsellors. The admission was part of an ACCC ruling, after an 18-month investigation into complaints from former residents who were forced to undergo exorcisms and use prayer to treat serious health problems such as bipolar disorder and anorexia. The ACCC ordered the former directors (including Gloria Jean's co-founder Peter Irvine) to pay $1050 to each of the 110 young women who took part in their programs from January 2005 to June 2008. Mercy Ministries was sponsored by Gloria Jean's and advertised in Gloria Jean's cafes around Australia. This sponsorship was withdrawn in 2009.
Source: news article (2009)
This company sells Rainforest Alliance certified coffee. However this only represents a fraction of this company's total coffee sales. Rainforest Alliance certification has been dubbed 'Fairtrade light' by critics, as it offers producers no minimum price for their crop, and guarantees a minimum of just 30% of the product is certified.
Source: Rainforest Alliance (2020)
The "Boycott Gloria Jeans" website was started in June 2012 in response to relevations that Gloria Jeans donated $30,000 to the Australian Christian Lobby in the lead up to the 2010 federal election, when the ACL was lobbying the government to oppose same sex marriage.
Source: Boycott Gloria Jeans (2012)
|Retail Food Group Ltd|
Signatory to the Australian Packaging Covenant, a voluntary agreement to encourage waste minimisation.
Source: Australian Packaging Covenant (2020)
Between 2015 and 2018 this company paid $57.2 million tax on a total income of $640 million, earning the number 32 spot on Michael West's Top 40 Tax Heroes 2020. West calculated which of Australia's largest companies have paid the highest tax rates using three years of tax transparency data published by the Australian Tax Office.
Source: Michael West (2020)
This company received a SAM Rank of 7/100 in the Restaurants & Leisure Facilities category of the 2018 SAM Corporate Sustainability Assessment. The index is based on an analysis of corporate economic, environmental and social performance, assessing issues such as corporate governance, risk management, environmental reporting, climate strategy, human rights and labour practices.
Source: RobecoSAM (2018)
In July 2012 the Retail Food Group was forced to issue a prompt apology after its managing director, Deane Priest - who has since resigned - wrote to Brumby's franchisees suggesting they lift their prices and 'let the carbon tax take the blame'. Brumby's escaped a hefty fine when the ACCC accepted a court-enforceable undertaking from Retail Food Group that it would not engage in similar conduct in the future.
Source: news article (2012)
A third law firm is preparing to launch a class action against this company for its failure to disclose troubles within its franchise network. Retail Food Group's market value more than halved in December 2017 when media reports of mistreatment of franchisees were first published.
Source: news article (2018)
|Address||11 Hoyle Ave, Castle Hill, NSW, 2154, Australia|
|Phone||02 9846 0900|
|Freecall||1800 689 550|
Products / BrandsGloria Jean's
Gloria Jeans some products Rainforest Alliance certified