• Browse by: category | company | brand | product type  
  • HOME
  • THE GUIDE
  • ISSUES
  • GET INFORMED
  • GET INVOLVED
  • SHOP
  • ABOUT
  • CONTACT US
  • All  |
  • Appliances  |
  • Baby  |
  • Clothing  |
  • Electronics  |
  • Food & Drink  |
  • Household  |
  • Office Supplies  |
  • Personal Care  |
  • Pet  |
  • Retail  |
  • Toys
  • |  Print Guide  |
  • App
  • Clothing  |
  • Electronics  |
  • Food & Drink  |
  • Household & Personal Care
  • Issues  |
  • New! Clothing  |
  • Why Shop Ethically?  |
  • 5 Principles  |
  • Companies to avoid  |
  • News  |
  • Sign Up for Updates
  • Go ethical at school, work, home  |
  • Campaign  |
  • Spread the Word  |
  • Volunteer  |
  • Workshops  |
  • Movie Nights  |
  • Fundraising
  • All Products  |
  • Shop Ethical! app  |
  • Shop Ethical! book  |
  • Stockists  |
  • Other books  |
  • Fregie sacks  |
  • FREE STUFF!  |
  • DONATE
  • Introduction  |
  • About Us  |
  • Ratings & Assessment  |
  • Media Mentions  |
  • Testimonials  |
  • FAQ

Gloria Jean's

OVERALL

Owned
AUS
Rating
Criticisims

Coffee retailer

Over 800 stores in 39 countries (470 stores in Australia), mostly franchises. Previously owned and run by senior members of the Hillsong Church in Australia, who are still involved in the running of the company. Acquired by Retail Food Group in Oct 2014.

Company Ownership

Gloria Jean's Coffees International Pty Ltd   AUS     website   email      
  Retail Food Group Ltd   
   owns 100% of Gloria Jean's Coffees International Pty Ltd  
AUS     website   email   facebook   

Retail food franchising

One of Australia's largest retail food brand managers, franchisors and wholesale coffee roasters. RFG owns the Donut King, Brumby's Bakery, Michel's Patisserie, bb's cafe, Esquires, The Coffee Guy, Pizza Capers Gourmet Kitchen and Crust Gourmet Pizza franchise systems. Acquired Cafe2U and Gloria Jeans in 2014.

> About the Ratings

Company Assessment

PRAISE CRITICISM INFORMATION
Gloria Jean's Coffees International Pty Ltd
Environment Australian Packaging Covenant signatory
Signatory to the Australian Packaging Covenant, a voluntary agreement to encourage waste minimisation.
[Source 2017][More on Packaging]
Social Sponsorship of Mercy Ministries
In 2009 Mercy Ministries admitted it had engaged in false, misleading and deceptive conduct by wrongly claiming their residential care programs were free and included support from psychologists, dietitians, general practitioners and counsellors. The admission was part of an ACCC ruling, after an 18-month investigation into complaints from former residents who were forced to undergo exorcisms and use prayer to treat serious health problems such as bipolar disorder and anorexia. The ACCC ordered the former directors (including Gloria Jean's co-founder Peter Irvine) to pay $1050 to each of the 110 young women who took part in their programs from January 2005 to June 2008. Mercy Ministries was sponsored by Gloria Jean's and advertised in Gloria Jean's cafes around Australia. This sponsorship was withdrawn in 2009.
[Source 2009][More on Human Rights]
Environment Rainforest Alliance certified products
This company sells Rainforest Alliance certified coffee. However this only represents a fraction of this company's total coffee sales. Rainforest Alliance certification has been dubbed 'Fairtrade light' by critics, as it offers producers no minimum price for their crop, and guarantees a minimum of just 30% of the product is certified.
[Source 2012][More on Eco-Certification]
Business Ethics Political Boycott
The "Boycott Gloria Jeans" website was started in June 2012 in response to relevations that Gloria Jeans donated $30,000 to the Australian Christian Lobby in the lead up to the 2010 federal election, when the ACL was lobbying the government to oppose same sex marriage.
[Source 2012][More on Politics]
Retail Food Group Ltd
Business Ethics 7/100 SAM Rank
This company received a SAM Rank of 7/100 in the Restaurants & Leisure Facilities category of the 2018 SAM Corporate Sustainability Assessment. The index is based on an analysis of corporate economic, environmental and social performance, assessing issues such as corporate governance, risk management, environmental reporting, climate strategy, human rights and labour practices.
[Source 2018][More on Sustainability Reporting]
Business Ethics Pending class action
A third law firm is preparing to launch a class action against this company for its failure to disclose troubles within its franchise network. Retail Food Group's market value more than halved in December 2017 when media reports of mistreatment of franchisees were first published.
[Source 2018][More on Governance]
Business Ethics Carbon tax price rise suggestion
In July 2012 the Retail Food Group was forced to issue a prompt apology after its managing director, Deane Priest - who has since resigned - wrote to Brumby's franchisees suggesting they lift their prices and 'let the carbon tax take the blame'. Brumby's escaped a hefty fine when the ACCC accepted a court-enforceable undertaking from Retail Food Group that it would not engage in similar conduct in the future.
[Source 2012][More on Governance]
Environment Environmental claims
This 2011 press release from Retail Food Group outlines their environmental initiatives and 'Green Protocols', which aim to reduce their environmental footprint.
[Source 2011][More on Environmental claims]

> About the Icons

Company Details

Company Structure Wholly-owned subsidiary

Contact Details

Address 11 Hoyle Ave, Castle Hill, NSW, 2154, Australia
Phone 02 9846 0900
Freecall 1800 689 550
Email info@gloriajeanscoffees.com.au
Website www.gloriajeanscoffees.com.au

Products / Brands

Gloria Jean's
Gloria Jeans some products Rainforest Alliance certified some products Rainforest Alliance certified  Coffee

Related News

Retail Food Group buys Gloria Jeans
27th Oct 2014 — Retail Food Group (RFG) bought Gloria Jean's for $163.5 million in Oct 2014. RFG is one of Australia's largest retail food brand managers, franchisors and wholesale coffee roasters. RFG owns the Donut King, Brumby's Bakery, Michel's Patisserie, bb's cafe, Esquires, The Coffee Guy, Pizza Capers Gourmet Kitchen and Crust Gourmet Pizza franchise systems.  [source]

Gloria Jeans acquired by Singapore's Global Yellow Pages
20th Dec 2013 — Gloria Jean's Coffees announced on 20 December its proposed acquisition by Singapore headquartered and SGX listed Global Yellow Pages Limited (GYP). GYP's acquisition of Gloria Jean's Coffees, including all "Gloria Jean's Coffees" and "It's A Grind" intellectual property, the global supply chain operations, and the master franchisor business for all Gloria Jean's Coffees coffee houses world-wide, will provide significant funding and resources for its continued global expansion with a focus on Asia, especially China, the company said in a statement.   [source]


  • Featured Pages

    • Clothing Guide – New!
    • Go ethical in your school
    • Go ethical in your church
    • Run a workshop or tour
    • All the issues
    • You can get involved!
  • Connect

    • Sign up for updates
    • Suggest a company/brand
    • Report an error
    • Newsletter
    • Like us on Facebook
    • Contact us
  • Legal

    • Copyright
    • Privacy
    • Disclaimer
    • Sitemap
  • ad