Big W
OVERALL |
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Owned |
AUS |
Rating |
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Department stores
The first BIG W branded standalone store opened its doors in 1976 in Tamworth. Today there are 176 stores around Australia.
Company Ownership
| Big W | AUS | website | ||||
Woolworths Group Ltd 
owns 100% of Big W |
AUS | website | ||||
Supermarkets and other retail Australia's largest supermarket operator, and NZ's second largest. Sold Dick Smith Electronics in 2012, closed its failed Masters hardware chain in Dec 2016, sold its petrol retail business to Euro Garages in 2019, and spun off its liquor retail and hospitality businesses in 2021, creating ASX-listed Endeavour Group. | ||||||
Company Assessment
| PRAISE | CRITICISM | INFORMATION | ||
| Big W | ||||
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In 2020 Baptist World Aid Australia released The COVID Fashion Report, a special edition of their Ethical Fashion Report. The report is framed around six COVID Fashion Commitments that ask companies to demonstrate the steps and measures they are taking to protect and support the most vulnerable workers in their supply chains. This company showed evidence of actions that cover ALL areas of the COVID Fashion Commitments.
Source: Baptist World Aid Australia (2020)
Oxfam Australia's Company Tracker compares the big clothing brands on their efforts to pay a living wage to the women working in their factories. This company has released the names and addresses of at least 70% of their supplier factories, has taken some action towards paying a living wage within a set timeframe in the supply chain, and has made a commitment to ringfence wages.
Source: Oxfam Australia (2021)
This company is a signatory to the International Accord for Health and Safety in the Textile & Garment Industry. The International Accord was established in 2021 as the successor to the Accord on Fire and Building Safety in Bangladesh, which was established in 2013 in the wake of the Rana Plaza building collapse that killed more than 1,000 workers and seriously injured thousands more. Company signatories to the International Accord commit to: Disclosing all factories producing for them in countries with International Accord programs; Ensuring all listed factories participate in the inspection, remediation, and safety training programs; Supporting factories to ensure remediation is financially feasible; Contributing to the operational costs of International Accord programs. This company has also signed the Pakistan Accord.
Source: International Accord (2023)
The 2023 Fashion Transparency Index reviewed 250 of the world's largest fashion brands and retailers and ranked them according to how much they disclose about their human rights and environmental policies, practices and impacts. Brands owned by this company scored 39%, signifying it is publishing suppliers lists as well as detailed information about their policies, procedures, social and environmental goals, supplier assessment and remediation processes, and is more likely to be addressing issues such as living wages and collective bargaining. The average score was 26% and the highest score was 83%.
Source: Fashion Revolution (2023) |
According to Oxfam's 2019 report, "Made in Poverty - The True Cost of Fashion", this company sources from Bangladesh and Vietnam. Some of the many disturbing findings of the research in Bangladesh were that 100 per cent of workers interviewed were not paid a living wage, nine out of ten could not afford enough food for themselves and their families until their next monthly pay and seven out of 10 could not pay for medical treatment when they were sick or injured. In Vietnam, 99 per cent were not paid a living wage and seven out of 10 women interviewed felt their pay was not enough to meet their needs.
Source: Oxfam Australia (2019) |
Brands owned by this company are listed in Human Society International Australia's Better Wool Guide as using 100% non-mulesed wool from a robust certification scheme, or has a time-bound commitment to do so. Mulesing is the controversial practice of removing strips of the skin of a lamb's rear and is often done without pain relief. In Australia, the only country where mulesing still occurs, an estimated 10 million merino lambs are subjected to mulesing each year - equivalent to 19 lambs per minute.
Source: HSI Australia (2023)
This company has taken angora items off the shelves and promised not to use angora again, following a PETA campaign launched in Dec 2013 which revealed the cruelty inflicted on angora rabbits in Chinese factory farms, where 90% of the world's angora is produced.
Source: PETA (2018)
In 2002, BIG W launched a national campaign called the Big Heart Campaign, which has raised millions of dollars for local children's hospitals, wards and foundations. BIG W also sells various fundraising merchandise at their checkouts to support National Health Programs such as Jeans for Genes Day and National Breast Cancer day.
Source: company website (2013)
This company is a participant in the Action, Collaboration, Transformation (ACT) initiative, an initiative between international brands and retailers, manufacturers, and trade unions to address the issue of living wages in the textile and garment supply chain.
Source: IndustriALL (2021)
This company is a member of the Better Cotton Initiative, a voluntary program which encourages the adoption of better management practices in cotton cultivation to achieve measurable reductions in key environmental impacts, while improving social and economic benefits for cotton farmers, small and large, worldwide.
Source: Better Cotton Initiative (2022)
In 2020 Oxfam evaluated several clothing brand's purchasing practices across seven categories: whether a brand provides accurate forecasts of upcoming work to factories; its price negotiation strategies; whether a factory's environmental and social compliance influences the brand's purchasing decisions; how a brand places orders with factories; what its payment terms are; commitment to pay a living wage; and the transparency of a brand's supply chain. This company was given a score of 2.5 with 4 being the highest possible score.
Source: Oxfam Australia (2020)
Baptist World Aid Australia's '2022 Ethical Fashion Report' assessed 120 companies on their efforts to mitigate against the risks of forced labour, child labour and worker exploitation in their supply chains, as well as protect the environment from the harmful impacts of the fashion industry. Assessment criteria fall into five main categories: policy & governance, tracing & risk, auditing and supplier relationships, worker empowerment and environmental sustainability. This company received a score of 34/100.
Source: Baptist World Aid Australia (2022)
Business & Human Rights Resource Centre digital platform presents news and allegations relating to the human rights impact of over 20,000 companies. Their enhanced Company Dashboards also include financial information, key data points based on corporate policies, and scores from prominent civil society benchmarks. Follow the link and use the search function to view this company's dashboard.
Source: BHRRC (2022) |
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| Woolworths Group Ltd | ||||
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In 2022, the Carbon Disclosure Project (CDP) asked companies to provide data about their efforts to reduce greenhouse gas emissions and mitigate climate change risk. Responding companies are scored across four key areas: disclosure; awareness; management; and leadership. This company received a CDP Climate Change Score of A-.
Source: CDP (2022)
The 2021 Business Benchmark on Farm Animal Welfare (BBFAW) report ranks global food companies on how they are managing and reporting their farm animal welfare policies and practices. This company appeared in tier 2, "Integral to business strategy", with tier 1 being the best, and tier 6 the worst.
Source: BBFAW (2021)
Greenpeace's Reenergise campaign ranks Australia's biggest electricity using companies on their commitments and actions regarding renewable energy use. This company has: committed to powering their operations by 100% renewable electricity by 2030; signed at least one power purchase agreement (PPA) to buy power from a wind or solar project; invested in on-site solar.
Source: Greenpeace (2021)
This company received a packaging performance level of 4 (Leading) in its 2023 APCO Annual Report. Australian Packaging Covenant Organisation (APCO) is a not-for-profit organisation leading the development of a circular economy for packaging in Australia. Each year, APCO Members are required to submit an APCO Annual Report and Action Plan, which includes an overall performance level from 1 (Getting Started) to 5 (Beyond Best Practice).
Source: APCO (2023)
Modern slavery disclosure is a critical step in mitigating the risk associated with modern slavery practices in companies' operations and supply chains. The quality of the disclosure signals the level of commitments and efforts that the companies have put in managing these risks. In 2021 the Monash Centre for Financial Studies analysed and ranked the disclosure quality of the modern slavery statements submitted by the 300 largest listed companies on the Australian Stock Exchange (ASX300). This company's modern slavery disclosure statement received a grade of A.
Source: Monash University (2021)
In 2020/21 KnowTheChain benchmarked over 180 large global companies in the ICT, Food & Beverage, and Apparel & Footwear sectors on their efforts to address forced labour and human trafficking in their supply chains. This company received a score of 52/100.
Source: KnowTheChain (2021)
The 2022 Corporate Human Rights Benchmark assessed 127 companies in the food and agriculture, ICT and automotive manufacturing sectors on their human rights performance. This company received a score of 42.1%. The overall average score was a disappointing 17.3% and the highest score was 50.3%.
Source: World Benchmarking Alliance (2022)
The 2021 Food and Agriculture Benchmark assessed 350 keystone companies across the entirety of the food system, from farm to fork. It covers three dimensions where transformation is needed: nutrition, environment and social inclusion. This company ranked #32/350, with a total score of 41/100.
Source: World Benchmarking Alliance (2021)
This company won the National Banksia Gold Award at the 2023 Banksia Sustainability Awards. "Our sustainability program has brought teams right across Woolworths Group together to collectively drive short and long-term action on our ambitions across our pillars of People, Planet and Product."
Source: Banksia Foundation (2023) |
For eggs to be labelled free range, the Model Code of Practice says there should be a maximum of 1500 hens per hectare. In 2020 Choice updated its list of which egg brands meet the Model Code. According to the report, this company uses a stocking density of 10,000 hens per hectare for its free range eggs, well in excess of the Model Code. Their Macro branded organic free range eggs use a stocking density of 1,000 hens per hectare.
Source: Choice (2020)
In 2019 Break Free From Plastic engaged 72,541 volunteers in 51 countries to conduct 484 brand audits. These volunteers collected 476,423 pieces of plastic waste, 43% of which was marked with a clear consumer brand. While not in the global top 10, this company ranked as Australia's worst plastic polluter.
Source: #breakfreefromplastic (2019)
Forest 500 identifies the 350 companies and 150 financial institutions with the greatest exposure to tropical deforestation risk, and annually assesses them on the strength and implementation of their deforestation and human rights commitments. This company received a score of 35%.
Source: Forest 500 (2021)
In 2020 this company paid a $1 million penalty, handed down by the Australian Communications and Media Authority (ACMA), in response to more than five million breaches of spam law. The ACMA discovered that Woolworths sent marketing emails to consumers, between October 2018 and July 2019, even though they had previously unsubscribed from these messages. The infringement notice for $1,003,800 is the largest ever issued by the ACMA.
Source: news article (2020)
In 2021 Woolworths announced it had provisionally settled a class action lawsuit filed against it by a Canberra law firm in 2019 for underpaying supermarket workers. The retailer said it would make an ex-gratia payment of $2,500 plus superannuation to about 20,000 current and former salaried team store members. This takes the total payments to staff under the class action settlement to around $50 million.
Source: ACCC (2021)
This company received an S&P Global ESG Score of 36/100 in the Food & Staples Retailing category of the S&P Global Corporate Sustainability Assessment, an annual evaluation of companies' sustainability practices (last updated 16 Dec 2022). The rankings are based on an analysis of corporate economic, environmental and social performance, assessing issues such as corporate governance, risk management, environmental reporting, climate strategy, human rights and labour practices.
Source: S&P Global (2022) |
In August 2007 the giant supermarket chain Woolworths was revealed to be marketing some of its own tissue and paper products sporting a 'Sustainable Forest Fibre' logo and stating that they were made from 'a certified environmentally managed company that is environmentally, socially and economically responsible'. While the products indicated that they were sourced from Indonesia, the only hint as to which company was the supplier were the letters APP on one tissue pack (APP is the acronym for Asia Pulp and Paper). [Listed under information due to age of report]
Source: Sourcewatch (2007)
In 2011 the Therapeutic Goods Administration's Complaints Resolution Panel upheld a complaint about an ad by this company on the grounds that it breached advertising codes. The ad was subsequently withdrawn.
Source: TGA Complaints Register (2011)
This 2013 report by The Australian Council of Superannuation Investors (ACSI) investigates the labour and human rights risks in supply chain sourcing. This company is identified on page 21 as a company which sources products from countries with known systemic labour and human rights concerns.
Source: ACSI (2013)
This company has been criticised for offensive advertising. In 2020 the Advertising Standards Bureau upheld complaints about internet ads by this company on the grounds that they breached advertising codes. The ads were subsequently discontinued or modified.
Source: Advertising Standards Bureau (2020)
Be Slavery Free's 2023 Chocolate Scorecard rates all the major chocolate companies on their labour and environmental policies and practices. Companies were asked questions in six areas: traceability and transparency; living income; child labor; deforestation and climate; agroforestry; and agrichemical management. This retailer received an orange rating: "Relying entirely on certification".
Source: Be Slavery Free (2023)
Yellow rating in Greenpeace Canned Tuna Guide. "Woolworths' private labels took 8th place this year. Woolworths have made good commitments in the past, but it needs to back these up with a commitment to transparency. Woolworths should provide more evidence to verify the traceability of their tuna and other sustainability and ethical sourcing commitments. Not all of its private label tuna cans are labelled with the specific catch method. Woolworths is also the only major retailer continuing to stock Greenseas, the last brand still using destructive FADs. We look forward to seeing Woolworths do better next year." [Listed under Information due to age of report]
Source: Canned Tuna Guide (2017)
In Dec 2006 the Federal Court of Australia ordered Woolworths to pay $7 million plus legal fees, for entering into and giving effect to illegal anticompetitive agreements with small business liquor licence applicants. In his judgment Justice Allsop described Woolworths' purpose in entering into the agreements as aimed at preventing the entry of new competitors into local retail packaged takeaway liquor markets so as to protect Woolworths' liquor businesses.[noted as Information due to age of court order]
Source: ACCC (2006)
On 14 April 2014, the Federal Court of Australia found supermarket giant Woolworths breached an undertaking on fuel shopper dockets, but that its rival Coles did not break the agreement. Woolworths had breached the agreement for the first three months of 2014, when it offered discounts of up to eight cents a litre.
Source: ACCC (2014)
Independent testing commissioned by Friends of the Earth found potentially harmful nanoparticles of titanium dioxide (TiO2) and silica (SiO2) in a range of food products including products by this company. The silica and titanium dioxide in all 14 food products tested contained a high proportion of nanoparticles that have not been tested, labelled or approved for consumption in Australia. Furthermore, peer reviewed studies have raised health serious health concerns regarding the use of these nanoparticles in food.
Source: FOE (2015)
In June 2016 the Fair Work Ombudsman issued a report criticising Woolworths with a finding that some trolley collectors working at its supermarkets were being paid as little as $10 an hour. 79% of sites visited had indications of some form of non-compliance with workplace laws, with 49% of sites presenting serious issues.
Source: Fair Work Ombudsman (2016)
In Jan 2016 Woolworths was ordered to pay over $11 million in damages to private property developer North East Solution, after it ditched a deal for the construction of a Masters hardware store. The Supreme Court of Victoria ruled that Woolworths failed to act in good faith with North East Solution after the retail giant unfairly terminated the agreement it had with the Victorian developer to build a Masters store in the regional Victorian city of Bendigo, and lease the site for 12 years.
Source: Inside Retail (2016)
In June 2016 the Federal Court ordered Woolworths to pay total penalties of $9 million in laundry detergent cartel proceedings brought by the ACCC. Woolworths was knowingly concerned in an anti-competitive understanding which they admitted was reached between laundry detergent manufacturers.
Source: ACCC (2016)
This company received a score of 17.1/100 in the Newsweek Green Ranking 2017, which ranks the world's largest publicly traded companies on eight indicators covering energy, greenhouse gases, water, waste, fines and penalties, linking executive pay to sustainability targets, board-level committee oversight of environmental issues and third-party audits. Ranking methodology by Corporate Knights and HIP Investor.
Source: Newsweek (2017)
According to the democracyforsale.net website, this company donated $178,505 to Australia's major political parties between 2012 and 2018, as disclosed to the Australian Electoral Commision (AEC).
Source: Democracy For Sale (2018)
On 5 Feb 2016, the Federal Court of Australia ordered Woolworths to pay penalties of over $3 million for breaches of the Australian Consumer Law relating to safety issues with house brand products sold in Woolworths supermarkets, Big W and Masters stores.
Source: ACCC (2016)
In 2021 Woolworths paid $44.5 million to settle a class action with shareholders, who may have bought shares at an inflated price because of improper company reporting.
Source: news article (2021)
This company has agreed to phase out the use of microbeads in their own-brand products by 2017. These particles are not retained by wastewater treatment so end up in the ocean. While microbeads aren't thought to be a health hazard to consumers, they are a threat to the marine environment.
Source: CHOICE (2016)
Some, but not necessarily all, of this company's products are palm oil free, or contain segregated certified sustainable palm oil (CSPO). For more details, follow the link to see Borneo Orangutan Survival Australia's list of products which manufacturers have told them are palm oil free or contain segregated certified sustainable palm oil.
Source: BOS Australia (2020)
This company sells Rainforest Alliance certified products. However this only represents a fraction of this company's total private label products sales. Rainforest Alliance certification has been dubbed 'Fairtrade light' by critics, as it offers producers no minimum price for their crop, and guarantees a minimum of just 30% of the product is certified.
Source: Rainforest Alliance (2020)
As listed on the We Mean Business website, this company has committed to the following climate action initiatives: adopt a science-based emissions reduction target; commit to 100% renewable power.
Source: We Mean Business (2021)
This company manufactures or distributes products that are certified organic under the Australian Certified Organic label.
Source: ACO (2022)
This company sells Fairtrade Certified coffee. However this only represents a fraction of their total coffee sales.
Source: Fairtrade ANZ (2018)
This company is listed by the Workplace Gender Equality Agency (WGEA) as a Employer of Choice for Gender Equality citation holder. The citation is designed to encourage, recognise and promote active commitment to achieving gender equality in Australian workplaces.
Source: WGEA (2022)
All Woolworths brand chicken products use humanely farmed RSPCA Approved chicken. These farms raise their birds in an enriched barn environment. Chickens enjoy space to move, good lighting and can perch, dustbathe and forage.
Source: RSPCA Australia (2020)
This company is listed on the RSPCA Australia website as 'cage-free and proud', signifying a commitment to source 100% cage-free eggs by 2025. Essentially cage-free means barn laid, which is better than cage eggs, but still much worse than free-range or organic eggs when it comes to animal welfare.
Source: RSPCA Australia (2020)
In March 2014 Woolworths published the names and addresses of 52 factories in Bangladesh, which Woolworths Limited's retail brands (including BIG W) source from.
Source: company website (2014)
This company has signed up to the Food and Grocery Code of Conduct, which governs certain conduct by grocery retailers and wholesalers in their dealings with suppliers. It has rules relating to grocery supply agreements, payments, termination of agreements, dispute resolution and a range of other matters.
Source: ACCC (2015)
Between 2015 and 2018 this company paid $2.3 billion tax on a total income of $149 billion, earning the number 9 spot on Michael West's Top 40 Tax Payers 2020. West calculated which of Australia's largest companies have paid the most tax using three years of tax transparency data published by the Australian Tax Office.
Source: Michael West (2018)
This company is a member of Bonsucro - Better Sugar Cane Initiative, a global non-profit, multi-stakeholder organisation fostering the sustainability of the sugarcane sector through its leading metric-based certification scheme and its support for continuous improvement for members.
Source: Bonsucro (2019)
From 2018 Woolworths is partnering with WWF Australia to further improve sustainable fisheries and seafood sourcing. WWF Australia is providing technical and strategic advice to guide Woolworths' seafood sustainability efforts. This includes assessing the ecological sustainability of Woolworth's seafood supply chain across Woolworths Own Brand seafood products, as well as all seafood products sold at the seafood counter in Woolworths stores. Woolworths is committed to improving tracking and labelling processes to ensure that all seafood products sold in their stores are traceable from source to sale.
Source: WWF Australia (2018)
The Material Change Index (MCI) is a voluntary benchmark that tracks the apparel and textiles sector's progress toward more sustainable materials sourcing (cotton, polyester, nylon, manmade cellulosics, wool, down and leather), as well as alignment with global efforts like the Sustainable Development Goals and the transition to a circular economy. This company was rated "Maturing", the second highest performance band.
Source: Textile Exchange (2020)
This company has sustainability claims on its website, including sustainability reports. Environmental claims cover animal welfare, sustainable seafood, GMOs, responding to climate change, sustainable forestry products and sustainable tea, coffee and chocolate.
Source: company website (2020)
The United Nations Global Compact asks companies to embrace, support and enact, within their sphere of influence, a set of 10 values in the areas of human rights, labour standards, the environment, and anti-corruption. However it's non-binding nature has been widely criticised, and many signatory corporations continue to violate the Compact's values.
Source: UN Global Compact (2020)
This company is a member of the amfori Business Social Compliance Initiative (BSCI), an industry-driven movement that aims to monitor and assess workplace standards across the global supply chain. Participating companies are expected to follow a code of conduct which has 11 principles including no bonded labour, no child labour, fair renumeration, decent working hours and ethical business behavior.
Source: amfori (2023)
The WWF Palm Oil Buyers Scorecard 2021 assesses 227 companies on the actions companies have taken to ensure their own palm oil supply chain is sustainable and free of deforestation, natural ecosystem conversion, and human rights abuse. This company is rated 'middle of the pack' with a score of 14.06 out of a possible total of 24.
Source: WWF Palm Oil Buyers Scorecard (2021)
The Apparel and Footwear Supply Chain Transparency Pledge (Transparency Pledge) helps demonstrate apparel and footwear companies' commitment towards greater transparency in their manufacturing supply chain. Transparency of a company's manufacturing supply chain better enables a company to collaborate with civil society in identifying, assessing, and avoiding actual or potential adverse human rights impacts. This is a critical step that strengthens a company's human rights due diligence. This company has published limited supplier factory information, and falls well short of the Pledge standard.
Source: Transparency Pledge (2019) |
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Company Details
| Type | Wholly-owned subsidiary |
| Founded | 1964 |
| Revenue | 4.6 billion AUD (2021) |
| Employees | 18,000 (2021) |
Contact Details
| Address | 1 Woolworths Way, Bella Vista, NSW, 2153, Australia |
| Phone | 1300 244 999 |
| Website | www.bigw.com.au |
Products / Brands
Big W|
Avella Womens Plus Size Big W Electronics Stores Big W Department Stores Big W Toy Stores Big W Everyday Apparel Big W Homewares Stores |